Refund & Service Policy

Downtown Crawlers is committed to delivering safe, fun, well-run events — from themed bar crawls to the Gasparilla brunch, crawl & festival. Because our events rely on many partner venues, outdoor conditions, and local safety rules, please read the following policy so you know what is and is not refundable or replaceable.

1. General Principles

• Tickets represent access to an event experience that includes partner venues, scheduled programming, and perks. Many event elements are delivered by independent venues and third-party suppliers, so some aspects are outside Downtown Crawlers’ direct control.

• We will always prioritize guest safety and comply with venue and city regulations. In certain circumstances this may require schedule or venue changes.

• Event information & participating venues: Guests are responsible for reviewing the event description and linked event information before purchasing and attending, including venue-specific participation hours, benefit conditions and check-in instructions. Participating venues are subject to change. Please check the updated event information before starting your crawl.

2. Refund Window & What We Do Not Refund

Refund window: Tickets are refundable up to 2 days (48 hours) before the event start time. After that, tickets are non-refundable but remain transferable (see Section 5).

Within 2 days of the event start, during and after the event, refunds are not available, including for the following situations (unless otherwise stated in Section 3):

• No-shows or failure to attend.

• Being under 21 or not presenting a valid photo ID at check-in or at participating venues. All events are 21+.

• Missing mandatory event check-in or failing to follow published check-in instructions.

• Lost, stolen, or misplaced wristbands. Wristbands are required for participation and are non-replaceable.

• Being denied entry to a venue due to venue policies, local capacity limits, dress code, personal conduct, or other venue decisions.

• Perks that run out (for example: welcome shots, food items, or bar promos) — these are provided while supplies last and are controlled by each venue.

• Venue-level service or facility conditions (including restroom maintenance, lines, and temporary shortages).

• Changes in weather or crowd levels that cause delays, long lines, or heavy demand at venues.

• Any dissatisfaction that arises from expected conditions at large, citywide events (e.g., high attendance, long waits).

• Add-on or third-party offers that are not accepted by the venue (subject to investigation, see Section 5).

• Travel disruptions, accidents, personal emergencies, or other personal circumstances that prevent attendance.

3. Limited Exceptions & Organizer Remedies

We aim to be fair. The following limited remedies may apply at Downtown Crawlers’ discretion:

Full cancellation by Downtown Crawlers (event cancelled completely)

• If Downtown Crawlers cancels an entire event, purchasers will be offered a full refund or the option to transfer to a comparable future event.

Significant, organizer-caused changes

• If Downtown Crawlers materially changes the event in a way that removes core features from your purchased ticket (for example: we cancel an entire paid festival zone that you purchased separately) and we cannot offer comparable replacement programming, we will offer a pro-rated refund or credit.

• For clarity: minor schedule shifts, venue swaps, or changes to the program do not automatically qualify for refunds.

Gasparilla outdoor festival zones (Pirates Cove)

• Crawl HQ (included with crawl tickets): If Crawl HQ closes for the entire day due to organizer cancellation (not short weather pauses), we will consider a pro-rated credit for affected ticket holders.

• Drop Zone (separately ticketed DJ festival): If Drop Zone is cancelled or runs for less than 50% of its scheduled hours due to organizer decisions, we will offer a partial refund or credit for that Drop Zone ticket at management’s discretion. If the Drop Zone runs for 50% or more of scheduled hours, no refund will normally be issued.

• All weather/safety decisions are made with guest safety first; any credits or partial refunds remain at Downtown Crawlers’ sole discretion and will be communicated promptly.

4. Brunch, Welcome Shots, & Perks

• Venue-specific benefit conditions: Welcome shots, drink specials and other perks are subject to the conditions published in the event description and linked event information, including any purchase requirements, eligible drinks, redemption limits and cutoff times. Overall event hours do not mean every venue provides every benefit throughout those hours. Missing a benefit because a guest did not follow its published conditions does not qualify for a refund, subject to Section 3.

• Brunch: Brunch is provided by individual brunch venues during the advertised timeframe. Brunch ticket holders must start at the brunch venue listed on their ticket. If a venue opens late or runs low on certain items, refunds are not available, but we will investigate significant issues.

• Welcome shots & perks: Perks vary by event and venue; not every event or venue includes welcome shots. These are provided while supplies last and at venue discretion. Not every venue is guaranteed unlimited quantities; welcome shots are redeemable at participating venues and may be limited per venue and per wristband as advertised.

• After parties, rooftop events, contests: Access and execution depend on venue availability and staffing. These are subject to change.

5. Ticket Transfers, Duplicate Purchases & Add-Ons

• Ticket Transfers: Tickets are transferable. If you cannot attend, simply forward your Eventbrite ticket to another person – they can check in with it. No name change is needed.

• Duplicate purchases: If you accidentally purchased duplicate tickets, contact support immediately. Duplicate purchases can be refunded within the regular refund window (up to 2 days before the event start); after that, duplicate refunds are at management discretion.

• Add-ons / venue promotions: Add-ons are venue-specific. If a venue declines an add-on at the door, we will investigate with the venue. If the add-on was marketed and sold in error, we will issue a refund for that add-on component upon verification.

6. Lost Wristbands & Replacements

• Wristbands are required for all event access and perks. We do not replace lost or stolen wristbands. If a wristband is lost, the ticket holder must purchase a new ticket at full price to re-enter the event. Treat wristbands like cash.

7. Capacity, Venue Entry & Cover Charges

• Venues reserve the right to refuse entry or enforce capacity limits and may change door policies to meet safety or regulatory needs. Downtown Crawlers cannot override venue decisions. Where advertised, we provide “free cover where applicable,” but venues may enforce covers or restrict access if local conditions require it before the end of the event.

• Alternative venues: A wristband does not guarantee admission or waived cover at every participating venue. If a venue is unavailable, reaches capacity, restricts entry or requires cover, guests are encouraged to continue to another participating venue listed in the current event information. An individual venue’s unavailability or refusal to honor a benefit does not automatically qualify for a refund, subject to Section 3. Reports of venue staff not recognizing the crawl or its agreed benefits will be followed up with venue management.

8. Weather & Safety Policy

• We prioritize safety. Bar crawls run rain or shine; weather alone does not qualify for a refund unless Downtown Crawlers cancels the event (see Section 3).

  For outdoor festival zones (Gasparilla Pirates Cove), we may alter hours, close a zone early, or cancel programming due to wind, rain, cold, lightning, or other unsafe conditions. These decisions are final and made for guest safety.

• Weather-related closures are generally not eligible for refunds, but see Section 3 for limited exceptions relating to significant cancellations or loss of core programming.

9. How to Request a Refund or Report an Issue

• Email: support@downtowncrawlers.com with subject line Refund Request — [Event Name]. Include your name and a clear explanation including the names of bars & venues you had problems with. Attach photos or receipts if relevant.

• Refund requests within the refund window, for organizer cancellations or for verified add-on errors will be reviewed within 7–14 business days. If a refund is approved, processing may take up to 10 business days.

• For non-refund concerns (perks, venue experience), we encourage you to first provide details so we can investigate and address partner performance.

10. Alternative Compensation

• At management discretion, Downtown Crawlers may offer alternative compensation (credits, complimentary tickets, or promotional offers) for verified service issues. Issuing alternate compensation is not an admission of liability and is provided to maintain goodwill.

11. Fair Claims, Chargebacks & Disputes

How we review claims. We review every refund request against our event records, including check-in and wristband data, venue reports and the benefits the guest actually received. Requests must be accurate and complete.

• An issue at one or a few venues does not, by itself, mean the crawl experience was unavailable, and does not qualify for a full refund. Where a verified issue applies, any remedy reflects the affected part of the event (see Sections 3 and 10).

• Perks such as welcome shots and waived cover are offered per venue, while supplies last and under each venue’s published conditions. The event’s advertised end time does not mean every perk is available at every venue until the end of the event.

• Benefits a guest has already received or used (for example, welcome shots or free entry at participating venues) are taken into account.

• Requests that misrepresent or leave out material facts – for example, stating that no benefits were received when they were – will be declined.

Chargebacks. Please contact us before filing a chargeback so we can resolve the issue. Chargebacks filed without contacting us first may be treated as abuse of payment services. In a dispute, we will share relevant records with the payment provider, including check-in data and this policy.

Fraudulent or abusive claims. We reserve the right to decline fraudulent or abusive claims and to pursue appropriate remedies.

12. Legal & Miscellaneous

• We reserve the right to modify this policy at any time. The version posted on our website is the authoritative policy for current events.

• This policy is governed by the laws of the State of Florida.