Downtown Crawlers Refund Policy
At Downtown Crawlers, we’re committed to creating memorable experiences for all our participants. While we strive to ensure a smooth and enjoyable event, certain situations may arise where refunds are not applicable. Please review our refund policy below:
- No-shows or failure to attend the event after purchase.
- Missing the mandatory event check-in time or failing to follow check-in instructions.
- Lost or misplaced wristbands, which are required for event participation.
- Being denied entry into a venue due to venue policies, personal conduct, dress code violations, or other reasons beyond our control.
- Being denied welcome shots at any venue. Please note, serving welcome shots is at the discretion of the venue staff and depends on individual circumstances, such as customer behavior or state alcohol laws.
While we work closely with our venue partners to provide an exceptional experience for all participants, the level of service may vary depending on timing, staffing, and individual circumstances. We guarantee that all services will meet our minimum standards, but service experiences may differ from one participant to another.
In specific cases where we determine that an attendee’s experience fell short due to factors within our control, complimentary tickets to a future event may be offered at our discretion. This gesture is a goodwill effort and does not constitute a monetary refund.
Downtown Crawlers reserves the right to modify the event schedule, venues, or participating bars due to unforeseen circumstances. In such cases, the event will continue as planned with comparable venues or experiences. Refunds will not be issued due to these adjustments.
All events are held rain or shine. Refunds will not be provided for inclement weather unless the event is canceled in its entirety by Downtown Crawlers.
Tickets are non-refundable but transferable. If you cannot attend an event, you are welcome to transfer your ticket to another individual. Simply provide them with the ticket and inform us of the name change.
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